CLOSE The cruise industry has taken a major beating due to COVID-19, but analysts say bookings for 2021 cruises have increased since this time last year. Buzz60Like the majority of travel companies worldwide, Airbnb has been updating its policies throughout the coronavirus pandemic. But customers have taken to social media to vent about the vacation rental company’s customer service, with many travelers expressing confusion over how to obtain refunds if their plans were thwarted. Scroll through Twitter and you’ll see case after case of users complaining about their experiences. The hashtag #Airbnbrefundnow is flooded with consumers demanding refunds.”Anyone else struggling to get reimbursed from @AirbnbHelp despite their website and screenshots clearly indicating/demonstrating you’re entitled to a full refund??”  @alisonoc2 wrote. Another tweet from @mishbehaviour states: “@Airbnb needs proof that I cancelled my (accommodation) in Paris in April as a result of #COVID19… who wants to explain this to them?””Our community support team has been working around the clock to help both hosts and guests throughout a situation that has been challenging for the entire industry,” Airbnb spokesman Ben Breit told USA TODAY. A close look at the policy reveals the fine print that allows Airbnb to not refund customers who think they qualify: You can receive a full cash refund only if your trip is scheduled within a certain timeline,

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