The shape of our current crisis — both the coronavirus pandemic and the resulting recession — is being determined in large part by a dynamic we’re seeing repeated over and over, in which a system set up to handle a particular level of demand is suddenly inundated with many times that level and struggles under the load.We see it in hospitals that don’t have enough ventilators, beds or protective equipment to deal with an influx of covid-19 patients. We see it in something as small as the supply chain for toilet paper. And we see it in the unemployment insurance system, which is a lifeline for those who have lost their jobs in the past few weeks, a number that as of Thursday has risen past 30 million.But there’s something special about that unemployment system. Because so many people are seeking its help for the first time, they’re learning that in many places it’s a battlefield of the class war, designed by Republicans to be as difficult, infuriating and humiliating as possible to navigate.The results are twofold. First, millions of people who need and deserve unemployment benefits are not getting them. Second, those who try to make their way through

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