At one point, a senior State Department official referred to Guatemala when asked about Peru. Republican and Democratic staffers complained that a website set up for travelers did not work, leaving constituents unsure if their information had even been received.Some staffers said the information they received from embassies contradicted what State Department officials in Washington had told them. Repeatedly, staffers raised concerns about constituents stuck in South America, only to be told the department was still working out evacuation plans. When a senator asked about Americans in Zambia, the State Department said it was tracking no one there.“It wouldn’t be accurate to say there’s been a lack of response from the State Department. Instead, it’s more a matter of a lack of specific information either to our office or, more importantly, directly to constituents in the various countries,” said a spokeswoman for Sen. Lisa Murkowski (R-Alaska).The effort to bring Americans home has created a rare unity of purpose among Democrats and Republicans in Congress, who have been flooded with phone calls from desperate constituents — more than 50,000 are still seeking help, according to the U.S. government.Lawmakers in both parties acknowledged that the department has made significant improvements in recent


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